the fine print · no. ii

Refunds& returns

the short versionbecause these are things you eat, drink, burn and wear on your skin, I can't take change-of-mind returns. If anything arrives damaged, faulty or wrong, I'll always make it right.

Last updated 23 October 2026

Change of mind

For hygiene and safety reasons I don't accept returns or offer refunds for change of mind. This applies to ceremonial cacao, blue lotus, smoke cleansing sticks, candles, oils, swirl sticks and kits. Please read each product page carefully, including the ingredients, before you order.

If something isn't right

Under the Australian Consumer Law you're entitled to a replacement or refund if an item is faulty, damaged in transit, not as described, or not what you ordered. Nothing in this policy limits those rights.

If this happens:

Email me at shine@earthynarelle.com.au within 7 days of your parcel arriving.
Include your order number and a photo of the item and packaging.
I'll offer a replacement or a refund, whichever suits you. If I need the item back, I'll cover the return postage.

Lost parcels

If Australia Post confirms your parcel is lost, I'll send a replacement or give you a full refund.

Cancelling an order

Need to cancel? Email me as soon as you can. If your order hasn't been posted yet, I'll cancel it and refund you in full. Once it's on its way, the change-of-mind policy above applies.

How refunds are paid

Approved refunds go back to your original payment method. They usually appear within 5–10 business days, depending on your bank or payment provider.

Gifts

If a gift you received arrived damaged or faulty, email me with the order number or the buyer's name and I'll help.

Questions

Email me any time at shine@earthynarelle.com.au.

with love, Narelle x